Deze uitspraak dateert alweer van juni 2007, maar is nog steeds interessant, want gedaan door onderzoekers van IBM Institute for Business Value. Het rapport  ‘Leadership in a distributed world – Lessons form online gaming’ beschrijft hoe organisaties door globalisatie verspreid raken over de wereld, virtueler worden, en hoe leiders van dergelijke organisaties kunnen leren van online games. Het rapport en een management samenvatting is te vinden op de website van IBM.

De lessen uit het rapport:

1. Apply virtual communication tools and facilitation techniques to more effectively connect people from around the world.
2. Use collaborative spaces to gather knowledge, express ideas and concerns and share passions.
3. Spend more time on setting organizational context and communicating where the organization needs to go.
4. Improve the visibility of both formal and informal skills.
5. Use dashboards linked to collaborative tools to capture key realtime information about people, activities and outcomes.
6. Provide more frequent guidance and link performance to recognition.

Een korte samenvatting:

“Globalization is placing new demands on today’s corporate leaders. As organizations continue to expand and operate in a more virtual environment, executives are being asked to provide guidance and direction to teams working across time zones and distances. In addition, the competitive environment is requiring leaders to make sense of increasingly disparate sources of information and make decisions more rapidly. In this changing environment, where can organizations turn to see the future of leadership? How can they determine the skills and tools that leaders will need to be successful? We believe that online gaming provides a window into the future of organizations and the leadership capabilities necessary to guide enterprises to success.”